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Frequently asked
Metro Melbourne and Sydney is usually next business day. The rest of Australia is two to five business days. New Zealand is five to eight. You get a tracking link the moment the label is printed.
Yes - New Zealand, Singapore, the UK and the US. Duties and import taxes are collected at checkout so nothing is charged on arrival.
Send a photo within seven days and we ship a replacement the same day. You do not need to return the broken piece.
Yes, within 30 days, unused and in the original packing. Return postage is on us for faulty goods and on you for change of mind.
All stoneware and all borosilicate glass, yes. Hand-blown vases, the decanter stopper and anything timber or brass should be washed by hand.
We do, from 12 units. Email hello@kavell.store with your ABN and we will send the trade sheet.
If it has not shipped, yes. Reply to your confirmation email within an hour or two and we will catch it.
Yes, $6 at checkout. Recycled kraft, cotton ribbon, and a hand-written card if you leave a note.
Still stuck? Message the studio.